odd96 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by odd96 in connection with your use of the odd96 online betting and casino platform available at https://odd96.io (the "Platform"). The Policy covers data collected via the Platform, via our support channels, and via any other interaction you have with odd96 as a Member or prospective Member based in Bangladesh.

In this Policy, "personal data" means any information that identifies or could reasonably identify you as an individual — including your name, contact details, financial information, device identifiers, and account activity. "Processing" means any operation performed on your personal data, including collection, storage, use, disclosure, and deletion.

odd96 is the data controller responsible for your personal data. We take this responsibility seriously. We do not sell your personal data to third parties. We do not use your data for purposes incompatible with the delivery and improvement of the odd96 Platform and the protection of our Members and the integrity of the Platform.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are published on the Platform and form part of the overall agreement between you and odd96.

2 Data We Collect

odd96 collects personal data from you directly (when you register, deposit, or contact support) and automatically (when you use the Platform). The categories of data we collect include:

odd96 does not knowingly collect special-category sensitive data (such as health data, religious beliefs, or political opinions) unless this is strictly necessary for a specific compliance purpose and you have been separately informed.

3 How We Use Your Data

odd96 uses your personal data only for purposes that are compatible with delivering, maintaining, and improving the Platform, and with meeting our legal and compliance obligations. The specific purposes for which we process your data are:

• Account Registration and Management: To create and maintain your Member account, authenticate your identity, and manage your account preferences and settings.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with anti-money laundering and responsible gaming obligations.
• Transaction Processing: To process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks.
• Service Delivery: To provide access to betting markets, casino games, live casino, slots, and all other Platform features.
• Customer Support: To respond to your queries, investigate complaints, and resolve disputes through our 24/7 English-language support team.
• Fraud Prevention and Security: To detect, investigate, and prevent fraud, money laundering, cheating, multi-accounting, and other prohibited conduct.
• Responsible Gaming: To monitor betting and gaming activity for signs of problem gambling, apply responsible gaming controls you have requested, and fulfil our duty of care obligations.
• Legal Compliance: To comply with applicable legal and regulatory requirements, including responding to lawful requests from authorities.
• Platform Improvement: To analyse Platform usage patterns, diagnose technical issues, and improve the overall Member experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and event announcements — only where you have given consent or where we have a legitimate interest to do so. You may opt out at any time by contacting [email protected].

4 Legal Basis for Processing

odd96 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your Member account and deliver the services you have registered for.
• Legal Obligation: Processing is necessary for odd96 to comply with applicable legal requirements, including anti-money laundering (AML) obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate Interests: Processing is necessary for the purposes of odd96's legitimate interests in operating a secure, fair, and commercially viable Platform — provided those interests are not overridden by your rights and interests. Legitimate interest processing covers fraud prevention, security monitoring, and analytical activities.
• Consent: Where we rely on consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time by contacting our support team at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5 Data Sharing

odd96 does not share your personal data with third parties except in the specific, limited circumstances described below. In each case, we ensure that appropriate contractual protections are in place to govern how the third party handles your data.

• Payment Processors: We share financial transaction data with payment service providers (bKash, Nagad, Rocket, Upay, and partner banks) to process your deposits and withdrawals. These providers handle your data under their own privacy policies and applicable financial regulations.
• Identity Verification Partners: We may use third-party KYC and identity verification services to verify the authenticity of documents you submit. These providers process only the data strictly necessary for verification purposes.
• Game Content Providers: When you play games on the Platform provided by third-party studios (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi), limited technical and session data may be transmitted to those studios to deliver the game. These providers are bound by their own data processing agreements with odd96.
• Fraud and Security Services: We may share technical and activity data with specialist fraud detection and cybersecurity providers to protect the Platform and its Members from fraudulent activity.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, or where disclosure is necessary to protect the rights, safety, or interests of odd96 or its Members.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of odd96's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6 Cookies and Tracking Technologies

odd96 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and protect against fraud and abuse. A cookie is a small text file placed on your device when you visit the Platform.

The categories of cookies we use are:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable you to log in, maintain your session, and use core Platform features. These cookies cannot be disabled without impairing Platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how Members use the Platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data is used to improve Platform performance and Member experience.
• Functional Cookies: These cookies remember your preferences (such as language settings, display options, and responsible gaming settings) so that you do not need to re-enter them on each visit.
• Security Cookies: These cookies help odd96 detect and prevent fraudulent activity, multi-accounting, and other security threats. They may capture device fingerprint data and behavioural signals for this purpose.

You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from accessing certain features of the Platform. odd96 does not use third-party advertising cookies or cross-site behavioural tracking cookies.

7 Data Retention

odd96 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. Our general data retention approach is as follows:

• Active Account Data: Retained for the full duration of your active membership on the Platform, and for a minimum period of 5 years following account closure.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial record-keeping practices.
• KYC and Identity Documents: Retained for a minimum of 5 years from the date of submission or from account closure, whichever is later.
• Support Communications: Retained for a minimum of 2 years from the date of the interaction, or longer where a dispute or legal claim is ongoing.
• Technical and Log Data: Typically retained for 12 months, unless a specific security investigation requires longer retention.
• Self-Exclusion Records: Retained indefinitely to prevent re-registration by a Member who has permanently self-excluded, in line with responsible gaming best practice.

At the end of the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8 Your Rights

As a Member of odd96, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and in any event within 30 days of receiving your request.

• Right of Access: You have the right to request a copy of the personal data we hold about you and to receive information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update certain account information directly through your Member account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that this right is subject to our legal retention obligations — we cannot delete data we are required by law to retain.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of our legitimate interests, including direct marketing. Where you object to direct marketing, we will cease that processing immediately.
• Right to Withdraw Consent: Where we process your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9 Data Security

odd96 implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the odd96 Platform is encrypted using industry-standard SSL/TLS protocols. You can verify this by checking for the padlock icon in your browser's address bar when visiting https://odd96.io.
• Access Controls: Access to personal data within odd96 is restricted on a strict need-to-know basis. Staff with access to Member data are subject to confidentiality obligations and receive regular data protection training.
• Secure Data Storage: Member data is stored on secure servers with appropriate physical and logical access controls, firewalls, and intrusion detection systems.
• Two-Factor Authentication: odd96 supports two-factor authentication (2FA) for Member accounts and strongly recommends that all Members enable this feature to protect their accounts.
• Fraud and Anomaly Monitoring: Our security systems continuously monitor for unusual account activity, suspicious login patterns, and potential data breaches.
• Incident Response: In the event of a data security incident that poses a risk to your rights and interests, odd96 will notify affected Members and take prompt remedial action.

While odd96 takes every reasonable step to protect your personal data, no online system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own account credentials and for notifying us immediately at [email protected] if you suspect unauthorised access to your account.

10 Children and Minors

The odd96 Platform is strictly for adults aged 21 and above. odd96 does not knowingly collect, process, or retain personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be suspended.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account on the odd96 Platform or provided personal data to odd96, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

11 Third-Party Links

The odd96 Platform may contain references to third-party game providers and payment processors. While odd96 takes care to work only with reputable partners, we do not control the privacy practices of third-party services and are not responsible for the content or privacy policies of any third-party platform or service provider.

When you use a payment method such as bKash, Nagad, or Rocket to deposit or withdraw funds, your interaction with those payment providers is governed by their own terms and privacy policies. odd96 recommends that you review the privacy policies of any third-party service you use in connection with the Platform.

12 Changes to This Policy

odd96 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, we will notify active Members via email or via a prominent notice on the Platform prior to the changes taking effect. The revised Policy will display the updated effective date at the top of the document.

Your continued use of the odd96 Platform after the updated Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you must stop using the Platform and may request account closure by contacting [email protected].

We encourage you to review this Privacy Policy periodically to stay informed about how odd96 handles your personal data. The current version of this Policy is always the version published on this page at https://odd96.io/privacy-policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way odd96 processes your personal data, please contact our Data Support team using the details below. All privacy-related correspondence is handled in English.

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: Typically under 5 minutes via live chat; email responses within 24 hours
• Operating Timezone: Bangladesh Standard Time (BST, UTC+6)
• Language: All privacy and data requests are handled in English